What We Offer

Sales

Our sales team plays a vital role in delivering the right packaging machinery and production solutions for each customer. By working closely with clients, we bridge the gap between operational requirements and the most suitable filling, capping, cartoning and packaging equipment.

We provide high quality, innovative packaging solutions supported by excellent customer service. This approach has enabled us to build long term partnerships, encouraging repeat business and strong brand loyalty across multiple industries.

Project Management

Project management is central to every solution we deliver. Our team is responsible for planning, coordinating, and managing projects from initial concept through to final delivery, ensuring all requirements are met.

We work closely with customers and partners to ensure machinery integrates seamlessly into existing factory layouts, packing halls, and clean room environments. Particular attention is given to space constraints, change parts reduction, and flexibility, helping to improve efficiency and reduce long term operating costs.

Using in house 3D printing, we produce trial and prototype components to test directly on machinery. Once validated, these parts are manufactured in final production materials.

We also manage and oversee Factory Acceptance Tests (FATs) at our premises or at partner sites, ensuring every project meets agreed specifications, performance requirements, and health and safety standards.

Engineering & Design

We support customers across a wide range of industries, providing engineering and design services from initial concepts through to prototype development and detailed manufacturing drawings.

Our capabilities include on site manufacturing of components using both traditional engineering methods and modern 3D printing technologies.

Using 2D CAD drawings and 3D SolidWorks design software, we create accurate and realistic models, allowing customers to visualise solutions before manufacture. This process enables better decision making and smoother project delivery.

Our engineering team focuses on delivering practical, efficient solutions. Even when customers are working with other suppliers, we collaborate to ensure production lines integrate and operate seamlessly.

Service & Technical Support Team

Our service and technical support team provides specialist assistance to minimise downtime and restore production as quickly as possible. Support is available both remotely and on site, with emergency breakdowns typically responded to within 24 to 48 hours.

Our engineers are the frontline of our business, delivering proactive, high quality support and practical problem solving. Success is measured by one outcome: getting our customers back into production safely and efficiently.

We offer a full range of services including installation, commissioning, training, troubleshooting, preventative maintenance, service contracts, and on site surveys.

In addition, we provide full technical support for partner packaging machinery including Omas, Axomatic, Valmatic, Tenco, EFM, B&M, V2, and OMS.

Spares and After Sales Support

Access to the correct spare parts is critical to maintaining production efficiency. Delays or shortages can result in costly downtime and disruption.

Our after sales service is designed to support customers throughout the lifecycle of their packaging machinery and production lines. We supply a comprehensive range of spare parts and, working closely with our partners, ensure a fast and reliable supply chain.

To further improve service speed and accuracy, we have invested in advanced inventory management systems, enabling efficient order processing and dependable delivery of critical components.

Excel Packaging logo
Privacy Overview

As a Data Controller

* What information is being collected?
Sufficient information required to identify the individual/company for the production of an Invoice and update the client on work progress.
Also, any other information required to actually complete the commissioned work.

* Who is collecting it?
Information is only collected by representatives of Excel Packaging Machinery Ltd. This may include direct employees or Agents/Partners of Excel Packaging Machinery Ltd.

* How is it collected?
Directly from the client or passed on by a Partner/Agent and logged on:
• Microsoft (SalesForce, Outlook)
• Sage Accounts
Potential Client data may be passed on by a Partner/Agent where it is deemed Excel Packaging Machinery Ltd is the appropriate organisation to fulfil the client’s requests. This is often as the result of information requests obtained during functions or exhibitions.
Data is not collected using: Observation, Derivation or Inference of systems, processes and other data.

* Why is it being collected?
Only what is necessary to complete the commissioned work and create an Invoice.

* How will it be used?
To complete the commissioned work and create an Invoice.
In the completion of any commissioned work or information requests, client contact details may be shared with Partners/Agents to complete that request.
In the process of the completion of any commissioned work, Partners/Agents may have access to client data.
If the client has consented, data will be retained to allow:
• Additional future client work to be carried out efficiently
• Ongoing updates on additional services or events
Backups are taken as proof of work done and kept for 7 years.
Personal data recorded as part of a recruitment process may be held for up to 3 months.

* Who will it be shared with?
The data collected is not shared with anyone not involved in the commissioned work or the management of the invoices. As a Limited Company, the accountants ‘The Westbury Partnership LLP’ have access to all invoices created by ‘Excel Packaging Machinery Ltd’.

* What will be the effect of this on the individuals concerned?
There should be no effect on the individuals concerned.

* Is the intended use likely to cause individuals to object or complain?
As the only use of the data is related to the completion of the commissioned work, no objections are expected.


As a Data Processor

Excel Packaging Machinery Ltd does not act as a Data Processor for any organisation.

Data may be shared between Excel Packaging Machinery Ltd and its Partners/Agents in order to fulfil client requests. These Partners/Agents include:

• V2 Engineering
• Axomatic SRL
• Omas Tecnosistemi
• Pentavac

Objections and Complaints

* Email: office@excel-packagingmachinery.com

* Write: Excel Packaging Machinery Ltd, Unit C5, Regent Park, Summerleys Road,
Princes Risborough, Buckinghamshire, Hp27 9LE

* Procedure
• Your issue will be responded to within 72 hours
• All actions will be completed within 21 days of agreement