Spares

We understand how critical it is to receive the correct spare parts quickly during an unexpected breakdown. Minimising downtime is essential, which is why we make every effort to support our customers when it matters most.

We hold an extensive range of spare parts for packaging machinery in stock, allowing many items to be supplied with next day delivery. Our responsive after sales support helps ensure production lines are restored efficiently and reliably.

Change parts

When new machinery is introduced or existing production lines need adapting, extending, or modifying, our experienced team works closely with customers to deliver the most effective change part solutions.

Our in house design department uses SolidWorks 3D design software to create accurate change parts tailored to each application. With rapid design and manufacturing capabilities, we can provide quick turnaround change parts that improve flexibility, reduce changeover time, and support efficient production.

You can contact our office during opening hours on 01865 400489.
Line open Monday-Friday 8.30-17.00

For more information on spare parts and change parts please contact:
spares@excel-packagingmachinery.com

Our website runs 24 hours a day, 365 days a year. Please fill in the contact form below and a member of our team will respond at the earliest opportunity.

Contact Us

Excel’s registered office is located at: Unit C5, Regent Park, Summerleys Road, Princes Risborough, Bucks HP27 9LE

01865 400489

info@excel-packagingmachinery.com

Excel Packaging logo
Privacy Overview

As a Data Controller

* What information is being collected?
Sufficient information required to identify the individual/company for the production of an Invoice and update the client on work progress.
Also, any other information required to actually complete the commissioned work.

* Who is collecting it?
Information is only collected by representatives of Excel Packaging Machinery Ltd. This may include direct employees or Agents/Partners of Excel Packaging Machinery Ltd.

* How is it collected?
Directly from the client or passed on by a Partner/Agent and logged on:
• Microsoft (SalesForce, Outlook)
• Sage Accounts
Potential Client data may be passed on by a Partner/Agent where it is deemed Excel Packaging Machinery Ltd is the appropriate organisation to fulfil the client’s requests. This is often as the result of information requests obtained during functions or exhibitions.
Data is not collected using: Observation, Derivation or Inference of systems, processes and other data.

* Why is it being collected?
Only what is necessary to complete the commissioned work and create an Invoice.

* How will it be used?
To complete the commissioned work and create an Invoice.
In the completion of any commissioned work or information requests, client contact details may be shared with Partners/Agents to complete that request.
In the process of the completion of any commissioned work, Partners/Agents may have access to client data.
If the client has consented, data will be retained to allow:
• Additional future client work to be carried out efficiently
• Ongoing updates on additional services or events
Backups are taken as proof of work done and kept for 7 years.
Personal data recorded as part of a recruitment process may be held for up to 3 months.

* Who will it be shared with?
The data collected is not shared with anyone not involved in the commissioned work or the management of the invoices. As a Limited Company, the accountants ‘The Westbury Partnership LLP’ have access to all invoices created by ‘Excel Packaging Machinery Ltd’.

* What will be the effect of this on the individuals concerned?
There should be no effect on the individuals concerned.

* Is the intended use likely to cause individuals to object or complain?
As the only use of the data is related to the completion of the commissioned work, no objections are expected.


As a Data Processor

Excel Packaging Machinery Ltd does not act as a Data Processor for any organisation.

Data may be shared between Excel Packaging Machinery Ltd and its Partners/Agents in order to fulfil client requests. These Partners/Agents include:

• V2 Engineering
• Axomatic SRL
• Omas Tecnosistemi
• Pentavac

Objections and Complaints

* Email: office@excel-packagingmachinery.com

* Write: Excel Packaging Machinery Ltd, Unit C5, Regent Park, Summerleys Road,
Princes Risborough, Buckinghamshire, Hp27 9LE

* Procedure
• Your issue will be responded to within 72 hours
• All actions will be completed within 21 days of agreement