Breakdowns and Ad Hoc Support
When unexpected breakdowns or one-off technical issues occur, rapid support is essential. We provide responsive breakdown assistance either remotely for minor technical issues or on site when required.
Our experienced engineering team will always aim to supply a mechanical or electrical engineer within 48 hours of a reported breakdown, helping customers minimise downtime and return to production as quickly and safely as possible.
Maintenance and Service Contracts
Proactive maintenance is essential for protecting machinery performance and reducing costly downtime. We offer tailored service contracts for individual machines or complete production lines, designed around each customer’s operational requirements.
In addition, we provide Planned Preventative Maintenance (PPM) surveys, complete with detailed written reports, identifying potential issues before they impact production.
By choosing one of our service contract options, customers can:
• Reduce the risk of unexpected breakdowns and production downtime
• Minimise unplanned maintenance costs
• Improve machine reliability and efficiency
• Extend the working life of packaging machinery
Training
To ensure customers gain maximum value from their equipment, we provide operator and engineer training as required. Our training covers safe operation, best practice, and routine maintenance, giving teams the confidence and knowledge to run machinery efficiently and reliably.
Training can be delivered alongside installation and commissioning or as a standalone service when additional support is needed.
Service contracts
Installation and Commissioning
Training
Breakdown
Troubleshooting
On site survey reports
We also provide a full service to other packaging machinery such as Omas, Axomatic, Valmatic, Tenco, EFM, B&M, V2, OMS and capping machines.
If you experience any technical issue or would like to arrange a service visit, there are multiple ways you can get in touch with us.
You can contact our office during opening hours on 01865 400489.
Line open Monday-Friday 8.30-17.00
For more information please contact: info@excel-packagingmachinery.com
Our website runs 24 hours a day, 365 days a year. Please fill in the contact form below and a member of our team will respond at the earliest opportunity.
Contact Us
Excel’s registered office is located at: Unit C5, Regent Park, Summerleys Road, Princes Risborough, Bucks HP27 9LE
01865 400489
info@excel-packagingmachinery.com
